Switchboard Operator

• Manage incoming calls through the firm’s switchboard system in a professional, courteous and efficient manner.
• Accurately transfer calls to the appropriate individual, team or office.
• Take clear and concise messages and ensure they are relayed promptly.
• Assist callers with general enquiries and provide information where appropriate.
• Monitor and respond to voicemail and overflow calls as required.

• Deliver a consistently high standard of customer service to clients, contacts and colleagues.
• Create a positive first impression of the firm through professional telephone manner.
• Handle sensitive or confidential calls with discretion and professionalism.
• Manage difficult or urgent calls calmly and effectively, escalating when appropriate.

• Maintain up-to-date knowledge of the firm's people, departments and office locations.
• Support internal communication by assisting colleagues with call routing and contact information.
• Ensure contact directories and relevant records are kept accurate and up to date.
• Provide administrative support to the Facilities team as required.

• Escalate technical issues affecting telephone systems to appropriate support teams
• Contribute to the continuous improvement of switchboard and client contact processes
• Assist with reception and wider office services activities during periods of absence or increased business need.

• Provide occasional support to Front of House team during planned absences, peak periods, events or business continuity situations.
• Welcome visitors and clients in a professional and courteous manner, ensuring a positive first impression of the firm.
• Assist with visitor registration and sign-in procedures in accordance with firm procedures.
• Support meeting room bookings and assist with basic meeting room preparation where needed.

• Experience of operating a multi-line telephone system or switchboard essential.
• Proven experience in a similar role, preferably in a law firm or legal environment preferred.
• Excellent verbal communication and listening skills.
• Professional and confident telephone manner.
• Strong customer service skills with a client-focused approach.
• Ability to remain calm and composed when handling high volumes of calls.
• Strong organisational skills and attention to detail.
• Competent IT skills, including Microsoft Office applications.
• Ability to work effectively both independently and as part of a team.
• Understanding of confidentiality and data protection requirements in a professional services environment.

Who we are

You’ll be joining a national law firm that enjoys a strong reputation, made possible by our exceptional people – each chosen for their industry knowledge and passion for their field. We want to help you to reach your full potential, love the work you do and deliver the best results for your clients. It’s our goal to make you feel great about working with us, and we work hard to cultivate a culture that makes it easy for you to stay with us for many years.

We work flexibly and you’ll be empowered to work where you do your best work, balancing your individual needs with the need for us to engage as teams and deliver excellent client service.

What we can offer you

A career at Clarke Willmott will feel different to other law firms. We thrive on our individual differences and diversity because as a team, we are united by our shared values and mutual respect. Working with us you will feel empowered, valued and free to be yourself in a safe and supportive environment.

Our mission is to help you realise your full potential whilst maintaining a positive work-life balance. We provide a comprehensive learning and development programme and a range of wellbeing initiatives to support your career journey.

There’s no doubt we expect the best from our people and even the occasional extra mile. In return, your dedication and commitment to the continued success of the firm will be rewarded with a comprehensive range of flexible benefits.